How do we ship? We ship via reliable Royal Mail UK and services to ensure the best available and quick service. Normally packages get delivered within 2-3 working days around UK and within 3 to 7 days to any other countries. All signed for packages can be tracked on-line to have a better awareness regarding the delivery of your orders. You will receive via email a tracking number from us once we ship out the goods.
However, there are no shipping and delivery services to "P O Box addresses" or "Military Base addresses".
We DO NOT provide any guarantee in "timeliness" of delivery for your purchase. In the event that you consider needing the products urgently but they arrived too late for them to be useful later, we do not hold any responsibility to them. They are non returnable.
Custom and Import Duties
Different countries have varied customs policies, therefore you may be subjected to shipment delays once your package is withheld for customs check. Your purchase will be considered as the importer of the item into your country and any form of import duties and taxes will be paid by customer. Please comply with all regulations of the country in which you receive your goods.
Also please be informed that declaring a parcel as "gift" does not prevent custom officers from imposing the duty. Therefore, for those who intend to have the parcel directly shipped to a friend or relative as a gift, it is your own responsibility to obtain agreement from the consignee to pay the duties.
Change in Addresses
It is your responsibility to provide the correct address to ensure no delays of the shipment. Wrong address provided could result in delivery delay and possible re-routing fee and extra handling charged. This include the postal code, the unit number, street number, city, state and country. It could also result in the items being destroyed or disposed off if the parcel is left unclaimed. You will bear all losses due to wrong address provided.
Proof of Delivery
We require a proof of delivery and signature of the receiver for all deliveries. It is therefore the responsibility of customers to provide proper means of receiving the parcel during work hours on work days (Monday to Friday) at the shipping address provided. We will not be responsible for extra charges incurred, any lost or damage. We do not take any responsibility for parcels send by Royal Mail Standard and you will bear all losses due.
Our Packaging
We packed the orders very well and never had any complaints. We pack every item to proper shipping specifications with proper damping material and packaging box. This is to prevent any possibility of damage during shipping.
Damaged Goods and Other Complaints
We perform 100% Quality Assurance Check with a buddy system (each order is packed by one personnel and double-checked by another) and ensure all items are packed in accurate quantity and good condition. All items are packed very firmly. Damage caused by shipment are usually unlikely but in the event that you found your items broken or damaged upon delivery, please inform by e-mailing us at contact@victoriousfengshui.co.uk immediately. All customers are advised to perform inspection upon arrival. Damage claims or related complaints after 3 working days from delivery date will not be accepted. It is your responsibility to ensure you are available to receive the packages when delivered and check them immediately. Our representatives will help resolve the problems for you and your replacement will be shipped after the investigation is completed. On refund request, we will refund the FULL AMOUNT on the merchandize once the damage is confirmed due to shipping mishandling.
Cancellation Policy
We offer money back guarantee for order cancellation. Cancellation will depend on whether your ordered items have been shipped or not. Cancellations are best made within 3 hours of your order time. All items are normally shipped very fast. Shipped items will be too late for cancellation. Once shipped, items are considered sold. Please contact us quick via e-mail contact@victoriousfengshui.co.uk or by phone. However, that the delivery of your emails to us do not guarantee that the emails have been received or being read by us because we do not provide 24 hours human generated email service. Therefore we do not hold responsibility on the cancellation if the items had been shipped, even though your email had been sent out earlier.
Return Policy
It is our duty to ensure that feng shui items purchased by our customers are brand new with new chi and never being used before. Used items may accumulate unwanted chi from the previous owners which could affect the effectiveness of the feng shui enhancers or cure. In order to ensure that our customers rightfully benefit from our products and their interests protected, all sales are final and non-returnable in the event that you change your mind.
Refund Policy
For damaged goods during shipment, we will provide a refund or exchange for the goods.
Disclaimer: Our shipping policy is generic and may change anytime.
